CloudNova USA FAQ
Browse the CloudNova USA FAQ for answers on orders, shipping, products, and more.
Welcome to the CloudNova USA FAQ, your go-to resource for quick answers about shopping with us — from ordering and shipping to e-liquids, age verification, and returns. Can’t find what you need? Reach out any time on our contact page.
CloudNova USA FAQ: Orders & Shipping
Do you offer free shipping?
Yes — any order over $200 ships free automatically at checkout, no promo code required.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email. You can also check status any time on our track order page.
How long does shipping take?
Most orders ship within 1–2 business days and arrive discreetly packaged with no external branding.
Products & Nicotine Strength
What e-liquids do you carry?
We stock freebase e-juice and nic salt e-liquid in dozens of flavors, from fruit and dessert to menthol and tobacco. Browse the full shop to see everything currently in stock.
What’s the difference between nic salts and freebase e-juice?
Nic salts deliver a smoother throat hit and faster nicotine satisfaction, making them popular with pod system users. Freebase e-juice tends to produce bigger clouds and a stronger throat hit at lower nicotine levels. Browse our nic salts collection to compare options.
Which nicotine strength should I choose?
It depends on your vaping habits — lighter strengths (0–6mg) suit casual or flavor-focused vapers, while higher strengths (12mg+) suit former heavy smokers. If you’re unsure, contact us and we’ll help you pick.
Do you sell wholesale or bulk packs?
Yes — check out our wholesale packs for bulk savings, ideal for retailers or heavy vapers.
Age Verification & Compliance
How do you verify my age?
All orders are age-verified at checkout in compliance with federal and state regulations for tobacco and nicotine products. Some orders may require ID verification on delivery.
Can I use e-liquids if I’m under 21?
No. Federal law requires purchasers to be 21 or older, and we do not sell to anyone unable to verify their age. Learn more from the FDA’s guidance on vaping products.
Returns & Support
What if I need to return an item?
Unopened items can be returned within our return window — see our full returns policy for details, or contact us if you have questions.
Still have questions?
If this CloudNova USA FAQ didn’t cover what you needed, our team is happy to help — reach out any time through our contact page and we’ll get back to you quickly.
Ready to Shop?
Browse our full e-liquids collection and find your new favorite flavor.