Privacy Policy
This privacy policy explains what information CloudNova collects when you shop with us, how we use it, and the choices you have. We’ve kept it as clear and jargon-free as a legal page can be, because you deserve to know exactly where your data goes.
What This Privacy Policy Covers
Our privacy policy applies to any information we collect through cloudnovausa.com — when you browse the shop, create an account in My Account, place an order, or contact our support team. It also covers the emails and text messages we send about your orders, and how we handle information if you request a return.
This page works alongside our Terms and Conditions, which cover the broader rules of using our site and purchasing from our e-liquid and wholesale catalogs.
The Basics of Our Data Privacy Practices
What We Collect
Name, email, shipping address, and payment details needed to complete your order.
How We Use It
To process orders, provide support, and send updates you’ve opted into.
Who We Share It With
Only shipping carriers and payment processors needed to fulfill your order — never sold to advertisers.
Your Choices
Update, export, or delete your data anytime from your account settings or by contacting us.
Cookies and Site Data
Our privacy policy also covers cookies — small files that help remember your cart, keep you logged into My Account, and let us understand how people use the site. You can disable cookies in your browser, though some features may not work as smoothly.
Managing Your Information
You can review or update most of your information directly from My Account. If you’d like a full copy of your data, want it deleted, or have questions about our privacy practices, reach out through our contact page and we’ll respond promptly.
Data We Collect, at a Glance
Here’s a plain-language breakdown of the information categories our privacy policy covers, and why each one is collected.
| Data Type | Why We Collect It | Retention |
|---|---|---|
| Contact Details | Order confirmations, shipping, and support communication. | Kept while your account is active. |
| Payment Info | Processed securely by our payment provider to complete checkout. | Not stored on our servers. |
| Order History | Displayed in your account and used for returns processing. | Retained for accounting and legal requirements. |
| Browsing Cookies | Keeps your cart and login session working smoothly. | Expires per cookie type, typically 30-90 days. |
| Support Messages | Lets us follow up on questions submitted via contact. | Kept for reference in case of follow-up. |
Privacy Policy FAQs
Do you sell my personal information?
No. We never sell your data to advertisers or third parties. Information is only shared with the carriers and payment processors needed to fulfill your order.
How do I request deletion of my data?
Send a request through our contact page. We’ll confirm your identity and process the deletion, aside from records we’re legally required to keep for accounting purposes.
Does this privacy policy apply to third-party links?
No. If a page links out to a shipping carrier or payment provider, that company’s own privacy practices apply once you leave our site. For general guidance on how businesses should handle consumer data, the FTC’s privacy and security resources are a good independent reference.
Can I opt out of marketing emails?
Yes — every marketing email includes an unsubscribe link, and you can also manage your preferences from My Account. You’ll still receive essential order-related messages.
Questions About Our Privacy Policy?
We’re happy to walk through anything on this page in plain terms. For more on how consent frameworks work across the industry, you can also see the IAB’s transparency and consent overview.
