Contact CloudNova USA
We are vapers ourselves, so you will always get honest, helpful answers — no scripts, no runaround. Reach us by form or email.
We’d Love to Hear
From You
Fill in the form and we will get back to you within one business day. For urgent queries email us at sales@cloudnovausa.com directly.
Send Us a Message
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Email Us
For general queries, orders, and product questions:
sales@cloudnovausa.comSupport Hours
| Monday – Friday | 9am – 6pm EST |
| Saturday | 10am – 4pm EST |
| Sunday | Closed |
Orders & Dispatch
Orders placed before 3pm EST ship the same day, Monday to Saturday. Tracking is emailed automatically once your parcel leaves us.
Returns & Refunds
Contact us within 14 days of delivery. See our Returns Policy for full eligibility details and how to start a return.
Wholesale Enquiries
Interested in stocking CloudNova? Select Wholesale enquiry in the form or browse our Wholesale Packs directly.
Frequently Asked Questions
The questions we hear most often — answered below. Still need help? Use the form above.
Ready to Shop CloudNova USA?
500+ products from 15+ premium brands. Age verified, TPD compliant, shipped the same day.
Browse All Products →Contact CloudNova Vape Store — We Are Here to Help
Contact CloudNova vape store and get a fast, honest response from a real person — not a script. Our support team are vapers themselves, so they understand your products, your questions, and what truly helpful advice looks like. Because of this, every reply you receive is practical, specific, and genuinely useful.
How to Contact CloudNova Vape Store
There are several easy ways to contact our vape store. First, use the contact form on this page — it takes under two minutes and we reply within one business day. Second, email us directly at sales@cloudnovausa.com for faster turnaround on urgent queries. Furthermore, if your question is about a specific product, browsing the relevant category often gives you the answer more quickly. For example, our Vape Kits & Mods pages include full specifications and compatibility notes for every device we sell.
Additionally, if your question relates to an existing order, please include your order number in the contact form — because this allows us to find your details and respond more efficiently. Similarly, for returns and refunds, having your order number ready speeds up the process considerably. For guidance on choosing the right nicotine strength and VG/PG ratio for your device, the VG/PG ratio guide at DIY Liquid Guide is an excellent starting point before you reach out to us.
What You Can Contact Our Vape Store About
Our team handles enquiries across every area of the business. Consequently, no question is too small or too complex. We assist with order tracking, product recommendations, E-Liquids compatibility, Nic Salts strength selection, and age verification queries. In addition, we handle Wholesale Packs pricing for retailers and bulk buyers, as well as questions about the New Arrivals we add each week. Moreover, if you spotted something in our Clearance section and want to know more before buying, just ask.
For authoritative guidance on nicotine products and responsible vaping, the FDA’s official e-cigarette and vape information page is the most reliable resource for US consumers. However, for everything specific to CloudNova USA — orders, products, shipping, or returns — our team are always the best first point of contact.
Age Verification at CloudNova Vape Store
Because CloudNova USA is a fully age-verified vape store, every customer must be 21 or older before placing an order. Therefore, if you have a question about the age verification process, do not hesitate to reach out. Although verification adds a step, it is non-negotiable — because responsible retail is at the core of what CloudNova USA stands for. As a result, you can shop here with full confidence that every product has been sold in compliance with US regulations.