Age Verification Policy

Our Commitment

Why Age Verification Matters

Vaping products contain nicotine, which is an addictive chemical not suitable for anyone under 21. Our age verification process protects young people and ensures every sale is made responsibly.

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21+ Requirement

Every customer must be 21 years or older to purchase from CloudNova USA. This applies to every order, every time — without exception or flexibility.

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Verified Before Dispatch

Age verification is completed before any order leaves our warehouse. No order ships until we are satisfied that the customer meets the minimum age requirement.

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Full Compliance

Our age verification process meets all applicable US regulations and TPD standards. We take our legal and moral obligations seriously on every single sale.

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No Loopholes

We do not allow unverified accounts to place orders. If a customer cannot be verified, their order is cancelled and a full refund is issued promptly.

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Secure Data Handling

Any personal information submitted for age verification is handled securely and in accordance with our Privacy Policy. We never share your data.

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Industry Standard

Our process aligns with best practices set by leading vape industry bodies and regulatory authorities. We are proud to be a responsible retailer in this space.

Last updated: June 2026

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Important: CloudNova USA sells nicotine-containing products. These products are intended for adults aged 21 and over only. If you are under 21, please do not attempt to purchase from this website.

1. Overview

CloudNova USA operates a strict age verification policy in accordance with applicable US federal and state regulations. We are committed to preventing the sale of vaping products, e-cigarettes, nicotine salts, and related items to anyone under the age of 21. This policy applies to all purchases made through cloudnovausa.com.

Because the sale of nicotine products to minors is illegal and harmful, we take this responsibility seriously. As a result, every customer must complete our age verification process before their first order is dispatched. Furthermore, we reserve the right to request additional verification at any time if we have reason to believe a customer may not meet the age requirement.

2. Who This Policy Applies To

This policy applies to every customer who places an order on cloudnovausa.com, regardless of the products ordered. It covers all product categories including:

Vape Kits & Mods — pod kits, refillable mods, and rechargeable devices
E-Liquids — freebase nicotine e-liquids and shortfill formats
Nic Salts — nicotine salt and hybrid salt e-liquids
Wholesale Packs — bulk and variety bundle orders
All accessories, coils, and replacement parts sold on this site

There are no exemptions. Wholesale customers, first-time buyers, and returning customers are all subject to the same age verification requirement.

3. How Age Verification Works

Our age verification process is designed to be fast, secure, and straightforward. Here is how it works:

Create an Account

You will need to create a CloudNova USA account to place an order. During registration, you confirm that you are 21 or older by checking the age confirmation box.

Age Declaration at Checkout

At the checkout stage, you are required to confirm your age again before completing your order. Orders cannot be placed without completing this step.

Verification Before Dispatch

Our team reviews each order before dispatch. If there is any reason to question a customer's age, we will request additional documentation before the order is released.

Delivery Confirmation

Depending on the delivery method selected, the recipient may be asked to confirm their age upon delivery. Our couriers are instructed not to leave parcels with anyone who cannot confirm they are 21+.

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If we are unable to verify your age, your order will be cancelled and you will receive a full refund. We do not dispatch orders to unverified customers under any circumstances.

4. Why We Verify Age

Nicotine is an addictive chemical substance. The products sold on CloudNova USA contain nicotine and are therefore not suitable for people under 21. Additionally, the sale of nicotine products to minors is illegal under federal and most state laws in the USA. However, legal compliance is only part of our motivation — we genuinely believe that responsible retail is the right approach, regardless of what the law requires.

Because we care about the health and safety of young people, we go beyond the minimum legal requirements where possible. Similarly, we actively encourage our customers to store their vaping products safely and out of reach of children.

5. Your Verification Data

Any personal data collected during age verification is processed in accordance with our Privacy Policy. We collect only what is necessary to verify your age and fulfil your order. Furthermore, your data is stored securely and is never sold to or shared with third parties. If you have questions about how your data is used, please contact us directly.

6. Failed or Disputed Verification

If your order is placed on hold due to an age verification issue, our team will contact you by email. In most cases, providing a copy of a valid government-issued ID resolves the issue quickly. However, if we are unable to confirm your age after reasonable attempts, your order will be cancelled and refunded in full. Consequently, we recommend ensuring your account details are accurate and up to date.

7. Reporting Concerns

If you believe a CloudNova USA product has been sold to or accessed by a minor, please contact us immediately at sales@cloudnovausa.com. We treat every report seriously and will investigate promptly. Additionally, you can reach our team via our contact page at any time.

8. Changes to This Policy

We may update this Age Verification Policy from time to time to reflect changes in law or our business practices. Therefore, we recommend checking this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy. The date at the top of this page shows when it was last revised.

1. Overview
2. Who This Applies To
3. How It Works
4. Why We Verify
5. Your Data
6. Failed Verification
7. Reporting Concerns
8. Policy Changes

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Questions?

Contact our team and we will respond within one business day.

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Minimum Age: 21+

All products on this site are intended for adults aged 21 and over only. Contains nicotine — an addictive chemical.

Age Verification Policy — CloudNova Vape Store

Age verification policy at CloudNova USA ensures that every vape product sold on this site reaches only adults aged 21 and over. Because nicotine is an addictive substance not suitable for minors, we apply our age verification process without exception on every single order. As a result, customers can trust that CloudNova USA operates as a fully responsible and compliant vape retailer in the USA.

How Our Age Verification Policy Protects You

Our age verification policy is built around three clear principles. First, every customer must confirm they are 21 or older at registration and at checkout — both checks are required before an order is placed. Second, our team reviews every order before dispatch, because no product leaves our warehouse until we are confident the customer meets the age requirement. Third, delivery is handled responsibly — recipients may be asked to confirm their age in person, depending on the delivery method selected.

Furthermore, if age verification fails at any stage, the order is cancelled and a full refund is issued. Because we take this responsibility seriously, there are no workarounds or exceptions. For further information on the regulation of nicotine products in the USA, the FDA's official e-cigarette and vape guidance is the most authoritative resource available. Additionally, for guidance on choosing the right e-liquid for your device, the VG/PG ratio guide at DIY Liquid Guide covers the key technical considerations in plain language.

What Our Age Verification Policy Covers

Our age verification policy applies to every product category on the site. This includes our Vape Kits & Mods, our E-Liquids range, our Nic Salts, and our Wholesale Packs. Moreover, it covers all accessories and replacement parts — because responsible retail means applying the same standard consistently across everything we sell. Consequently, whether you are a first-time buyer or a returning customer, the same verification process applies to your order.

However, if you have any questions about our age verification process, our team are happy to help. You can reach us via our contact page or browse our New Arrivals and Clearance sections once your account is verified. Therefore, getting set up is the first step — and we have made it as quick and simple as possible.

Responsible Retail at CloudNova Vape Store

Although legal compliance drives our age verification process, our commitment goes beyond what the law requires. Because we genuinely care about the health and safety of young people, we apply the strictest possible standards at every stage of the customer journey. As a result, CloudNova USA has built a reputation as one of the most trustworthy and responsible vape retailers in the USA — and our age-verified approach is central to that reputation. Similarly, we encourage all customers to store their products safely and away from children at all times.